Troubleshooting¶
Structured Messages¶
Sobamail currently doesn't hide processed structured messages from the user accessing the mailbox using standard protocols. These messages are harmless and can be ignored. However,
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Deleting structured messages will delete the additional external data referred by that message. These may include emdedded image or links, additional attachments extracted from TNEF files, etc.
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Messages can be manually hidden in hierarchical mode using the small collapse button on the left of the subject line.
Login Problems¶
Sobamail Login attempts may fail with the following error codes, visible in the status window
| Error code | Solution |
|---|---|
| Invalid Credentials | Your user name or password is invalid. Please check your login credentials and retry. |
| Client too old | Your version of the Sobamail Desktop client is too old. Download and install the newest version and try again. |
| Restart required | Your local data store is too old. Restart the program to initiate the automatic datastore upgrade process |