Troubleshooting¶

Structured Messages¶

Sobamail currently doesn't hide processed structured messages from the user. These messages are harmless and can be ignored.

Deleting structured messages will delete the additional external data referred by the email message.
Messages can be manually hidden in hierarchical mode using the small collapse button on the left of the subject line.

Sobamail Login attempts may fail with the following error codes, visible in the status window

Error code	Solution
Invalid Credentials	Your user name or password is invalid. Please check your login credentials and retry.
Client too old	Your version of the Sobamail Desktop client is too old. Download and install the newest version and try again.
Restart required	Your local data store is too old. Restart the program to perform the automatic datastore upgrade process